Change the quantity, size or unit price of a product on a confirmed order. go4.fashion recalculates the order total and reserves or releases stock to match the new pieces.
Before you start
- The order is confirmed, has not shipped in full and is not cancelled.
- The order has no “Locked” badge. If it has one, click “Unlock” at the top of the order; the message “Order unlocked for correction” confirms it. If the “Discount rules have changed” window opens instead, choose “Keep original prices”: the order is unlocked and the order editor opens with the order’s own prices. Leave the editor without saving and start at step 1.
- Nobody is picking the order right now, and no pieces of this product are in a shipment that is packed and waiting to leave. If either applies, see “If it does not work”.
Change a product on the order
- 1Open the order and find the product: “Orders” → “Orders” → the order → the “Overview” tab → the “Ordered items” card. Each row is one product in one colour with its pieces per size, such as “XL 4” for RIVEN overshirt · Black.
- 2In the product’s row, open the row menu (⋮) and click “Edit”. The “Edit line” side panel opens for that product in that colour.ImportantIf the menu shows a sentence in place of “Edit”, that sentence names what blocks the row. The first table under “If it does not work” says what to do.
The row menu of RIVEN overshirt · Black: “Edit” opens the side panel for this product in this colour. - 3Set the change. Each size has a counter for its pieces and a list to swap the size. “Unit price” changes the price of every size in the row. For example, raise XL from 4 to 6. The panel shows “Now 4 pcs · 1,513.60 zł” and “After saving 6 pcs · 2,270.40 zł”, and “Save” becomes active.ImportantThe size list swaps a size for another size of this product in this colour that the order does not have yet. To add a size and keep the current ones, or to add a colour, use “Edit order” (see “Other situations”).
1 sets the pieces in a size, 2 swaps the size, 3 sets one price for the whole row. “Now” and “After saving” show the change before you save it. - 4Add a “Reason” when your team should see why the order changed, for example “Requested by buyer”. It appears in “Activity” next to the change, and the boutique does not see it. Click “Save”: the message “Line updated” appears and the panel closes.Importantgo4.fashion does not email the boutique about changed items, so tell the boutique yourself.
Check the result
On the “Ordered items” card, the RIVEN overshirt · Black row shows “XL 6”, and its “Amount” matches the “After saving” figure. “Order total” goes up by the same amount as the row, to 8,127.00 zł. The “Activity” tab shows “Items changed: 1 changed”, with “HRB-1014-BLA-XL 4→6 · Reason: Requested by buyer” under it.
Other situations
Remove a product from the order
Use this when a product in one colour leaves the order. To take out one size and keep the others, set that size to 0 in step 3 instead.
- 1In the product’s row, open the row menu (⋮) and click “Remove”.
- 2In the “Remove this line?” window, check the sizes and pieces that leave the order.WarningA removed row cannot be restored. The product comes back only when you add it again through “Edit order”.
- 3Click “Remove”. The row disappears with the message “Line removed”, and “Order total” drops. “Activity” shows, for example, “Items changed: -1 removed”.
Add a product, colour or size the order does not have
Use this when the change needs something that is not under “Ordered items” yet.
- 1Click “Edit order” at the top of the order. The order editor opens with the order’s current items.ImportantThe order editor does not save as you work. Leaving the screen before “Place order” loses your changes.
- 2Pick the products and set the pieces in each size.
- 3Click “Review order”, then “Place order”.
- 4In the “Order #… confirmed” window, click “Check order”. The new rows are under “Ordered items” and the order keeps its number. “Activity” shows, for example, “Items changed: +1 added”.
If it does not work
| What the menu shows | Why | What to do |
|---|---|---|
| “Unpack shipment #N first” | Pieces of this product are in shipment N, which is packed and has not left. | On the “Logistics” tab, open that shipment’s menu (⋮) and click “Unpack”; the window lists what it deletes. Or leave this row as it is: the other rows still have “Edit”. |
| “This order is locked for production.” | The order has a “Locked” badge. | Click “Unlock” at the top of the order, as in “Before you start”. |
| “Someone is picking this order right now — end picking first.” | Picking of this order is in progress. | Wait until picking ends, or end it on the packing screen. |
| “Order already shipped — use a return or a credit note.” | Every piece of the order has shipped. | The items can no longer change. Shipped pieces come back only through a return. |
| “This order is cancelled.”, “This order is completed.” or “This order is archived.” | The order is closed for changes. | None. The items on this order can no longer change. |
| “N pcs already shipped — this line cannot be removed”, in place of “Remove” | N pieces of this row have shipped. | Use “Edit” to take out the unshipped pieces: each size can go down to its shipped pieces. Shipped pieces come back only through a return. |
| What you see | Why | What to do |
|---|---|---|
| “Could not save the line” with “Not enough stock for the new quantity — nothing was saved.” | There is not enough free stock for the extra pieces. | Set a lower quantity, or add the stock first. |
| “Save” stays inactive, and the panel reads “Size XL has N pcs already shipped — it cannot go below that.” | N pieces of that size have shipped. | Set at least N pieces in that size. |
| “Could not remove the line” with “This size is on a return — cancel the return first.” | A return covers one of the row’s sizes. | Cancel the return for that size, then remove the row. |
| In the order editor, “Insufficient stock — order not confirmed” with a list of products | Stock does not cover the pieces you set. | The order is unchanged. Lower the pieces of the listed products and place the order again. |
Related tasks
Docs
- Check which pieces of an order are covered by stock — after you raise a quantity, see whether stock covers the new pieces.
- Add an extra charge to an order — correct a charge on the same order, such as shipping, when the items change.